TÌM HIỂU XUNG ĐỘT GIỮA CƯ DÂN VÀ DOANH NGHIỆP DU LỊCH TẠI KHU BẢO TỒN THIÊN NHIÊN PÙ LUÔNG: NGHIÊN CỨU TỪ NHẬN THỨC CỦA NGƯỜI DÂN ĐỊA PHƯƠNG
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Abstract
Residents and tourism enterprises are important stakeholders in all tourist destinations. During the process of interaction, with different interests, roles, goals and theories, these two groups often conflict with each other. In this study, the authors used in- depth interviews with 20 residents (both tourism participants and non-participants) to clarify conflicts between residents and tourism businesses. The research result is a theoretical basis to make some suggestions for local authorities in managing conflicts, creating consensus among stakeholders. Thereby, it contributes to promote the strengths of the parties, creating a beautiful image for the destination.
Keywords: Conflict, residents, tourism enterprises, Pu Luong Nature Reserve.